Customer Service Excellence

Every organization has customers of some kind – whether they are internal or external, and in the last few decades much has been written about how to best offer service excellence to these customers as a core strategy to follow. Although there are inevita[...]

Why is Cost Control Everyone’s Business?

Implementing effective cost control always should ideally start with any business (or organization if it is a non-profit) identifying what their costs are in detail (which is not always clear to all) and then carefully evaluating whether those costs are r[...]

Benefits of Outsourcing: The Need for a Solid Strategy

Look for an outsourcing partner that supports the IT governance approach and that can align to your outsourcing strategy. They should take the time to understand your business challenges and needs, demonstrating a clear expertise to maintain a programmati[...]

The Advantages of Outsourcing HR Functions

An organization's human resources department is responsible for a variety of functions. Human resource departments oversee employee payroll and tax filing as well as employee benefit and health administration. Human resources also manage legal compliance,[...]