Call Center Services

We Tailor Our Solutions to your company’s needs through a variety of call center offerings

Inbound Services

1-Call Center Technical support Service

The quality of supporting a technology customer receives is just as important as the quality of the product. There is an increasing dependency on technology, quick and efficient guidance to address issues is critical to maintain customer satisfaction and loyalty. Today’s competitive market seems to witness frustrations produced by busy signals, long hold times and incompetent staff leading to a natural loss of customers

In Perfect Solution we provide complete 24x7x365 support. We have an independent support infrastructure with dedicated servers and databases.

We use the telephone, remote diagnostic and collaborative browsing tools, chat, email and self-help resources (which utilizes a knowledge management framework using advanced technology) as our channels to deliver strategic call center technical support services

Our strategic call center technical support services ensure superior delivery of service through our rigorous recruitment, training and development programs.

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2-Customer Support Service

In Perfect Solution we hire you a dedicated customer support team that can serve 24/7 to assist customers receive and answer questions, requests, and complaints from customers via the phone, chat, email or social media.

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3-Order Taking Services

In any Organization across industries, taking orders is an important task at some level of business process. Order taking is a process of recording orders accurately ,securing the recorded data and delivering the same.

We have trained and experienced order takers who can handle your order taking service in a professional manner.

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Our Order Taking Service Includes The Following

• Live persons will take orders ,not automatic call
• Recording the order accurately
• Securing the recorded data.
• Delivering the order
• Receiving complaints and handling customers.

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Our Call Center Order Taking Service Serves Various Industries like:

• Online Food Ordering website
• Restaurants
• Consumables
• Online shopping websites
• Movie /Event Tickets.

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3-Phone Answering Service

In order to have a successful business you should not leave your customers hanging . Answering service provide live receptionists who answer calls during business hours, after hours, or at high volume times when your team needs help handling overflow. The best options are affordable and fit seamlessly into your workflow, with live receptionists who transfer calls, take messages, and record contact information, all while giving your callers a positive experience. In Perfect Solution we can handle all inquiries through phone ,email and online chat.

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4-Inbound Sales and Telemarketing

Inbound sales refer to situation in which a customer contacts the organization to purchase a product or service.

Our Inbound Sales Customer Service Starts Right From Getting All The Basic Details Of The Customer, His Needs And Follow-Up To Make A Sale And Follow-Up After Sale To Check How Satisfied Is The Customer With The Product.

Outbound Services

1- Appointment Setting

The key with outbound appointment setting services is finding a reliable, ready-to-perform appointment setter that knows your particular industry in and out.

Perfect Solution Offers superior outbound appointment setting service for any industry like: (Healthcare, Insurance, Financial Services , Retail ,Education, Marketing and many other different industries).

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2- Market Research & Survey

This service is important for any business who wants to analyze the current status of the business. We track data from customers via questionnaires and completely designed reports with clearly outlining the results. Our goal in spectrum is to use the best market research methods to get the information you need to make the best decisions for your company.

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3- Outbound Collection Services

Increase your organization profit by collecting pending payments and debts through our collection services.

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Our Collection Services Include

• Commercial Collection
• Consumer Collection
• Debt Recovery
• Medical Collection

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4- Telesales & Telemarketing Service

Perfect Solution has highly trained staff that will make calls from your company to a target group of consumers to sell them your products or services. We will make sure here to increase your profits and gain the interests of your customers.

IT Service Management Consulting

1-Cyber Security consulting

Making your IT environment and assets immune to outsider and insider cyber threats.

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2-Enhance your information security through our competencies to:

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• Monitor how protected and robust your cyber-environment is against APTs, ransomware, and other offenses.
• Identify existing vulnerabilities in your network to prevent potential attacks.
• Uplevel the performance of your information security solutions.
• Timely detect cyberattacks in your network.
• Keep your sensitive data secure.
• Ensure you’re compliant with information security standards in your industry.

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3-Cloud Consulting

A strategy for cost-effective use of cloud resources and unfailing performance of deployed apps.

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What You Get from Cloud Consulting

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• Consultations for the management.
• Business case.
• Process descriptions and policies.
• Plan
• Design
• Guidance on cloud transformation and knowledge transfer.
• Infrastructure configuration reviews and code reviews

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4-Crisis Management Consulting

Guiding your company through a critical situation, be it a financial crisis or a natural disaster.

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What You Get from Crisis management

Crisis management consulting services include the elaboration and application of a tailored strategy to help companies maintain operability in response to a critical situation, like the COVID-19 pandemic, a natural disaster or any other force majeure.

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5-Remote work consulting

Fast and well-organized transition of business processes and employees to a remote mode.

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6-IT infrastructure management

An all-around mitigation strategy for IT infrastructure problems and continuous supervision of infrastructure operation.

IT consulting

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7-IT Outsourcing Services

IT outsourcing services include planning and implementing digital transformation initiatives, application development, infrastructure and software support and maintenance, data center management, managed security and more.

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Cooperation Models by Perfect Solution

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• Staff augmentation:
• Self-managed team:
• Full process outsourcing:

Cover resource or skill gaps of your in-house IT team with our experts managed by you directly.Get a self-managed team led by ScienceSoft’s PM or Team Lead to carry out your IT initiative.We take care of your specific IT function(s) with full responsibility for their quality and related risks.

Human Resources Services

The Work World is Changing

Perfect Solution understands the role people play in creating value for business. Our Human Resources Service offers executive search and selection and human resources consulting solutions with an understanding of local challenges and requirements

Our Human Resources Management Consulting team offers assistance to improve business results through human capital

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Our Human Resources Services include

• Developing HR policies and procedures
• Recruitment and Selection
• Employment History Check and Verification
• Handling Employees’ On-Boarding
• Personnel and Payroll
• Assessing Job Compensation and Company Benefits.
• Performance Evaluation

HR OUTSOURCING

Why HR Outsourcing?

Human resource outsourcing is a momentous strategic HR initiative. It helps organization to focus on internal resources towards doing what they do best and simultaneously helps to control the bottom lines.

HR outsourcing helps an organization to gain cost and time efficiencies and provides cutting edge over their human resource strategies and improves services to their employees. HR is an essential partner in developing and executing organizational strategy.

In Perfect Solution we have highly trained and expertise team to help your organization and deliver the best solutions that can serve your company.

Business-Consultion

Business-Consultion

Consultants are experts in their field, and think-tanks who work with companies as advisors. They ultimately assist a business with specific, critical and complex problems, which is often integrated with optimizing the company’s workflows and projects, and offering insights on how to do things better

Business Center

Office Space Services

Consultants are experts in their field, and think-tanks who work with companies as advisors. They ultimately assist a business with specific, critical and complex problems, which is often integrated with optimizing the company’s workflows and projects, and offering insights on how to do things better